Case Studies
Hear from our clientsAFIRST CLASSEXPERIENCE
We believe in creating true partnerships with our clients with great relationships both inside and outside work. The more time we spend getting to know eachother the more you can trust us to have your best interest at heart. We really do care about helping our clients succeed with the right IT.
SR2
The SOMERSET TOILETRY CO.
ForrestBrown
Rockpool
Method Consulting
The Client
ForrestBrown is the UK’s largest specialist R&D tax credit consultancy. They are passionate about helping innovative businesses grow. ForrestBrown have been a WestSpring client for many years now, and they have grown from 40 users to now over 150, we helped them move from their office in Clifton to a more central Bristol location.
ForrestBrown tasked us with project managing an office move and ensuring the process was smooth with minimal disruption to the business. We already knew the business challenges, ForrestBrown were experiencing with their current office space, one of which being meeting rooms always being double booked.
OBJECTIVES
- Assist ForrestBrown in a office move with minimal disruption
- Provide detailed project and keep management updated throughout the whole process.
- Deliver the project within the agreed budget
SOLUTIONS
The latest digital innovation for their office including:
- Meeting room management technology; WestSpring Rooms installed outside all meeting rooms
- Main flight board displaying all the meeting rooms availability, interactive touchscreen boards for team-working and collaboration
- TVs that all machines can connect too
- A sophisticated audio visual conferencing solution in the learning lab complete with projector, speaker and wall mounted control panel.
- WestSpring Lobby for visitor sign in management
- Cloud-based CCTV solutions
- Smart door-entry systems
- Hosted Voice including conferencing phones and call reporting dashboard for the sales team
RESULTS
The goal of this project was simple, to provide ForrestBrown with the smoothest possible move and to wow them with innovative IT solutions that make their day-to-day operations easier.
For more info on the move check out ForrestBrown’s article: Click here
8
YEARS WITH WESTSPRING
173
USERS
Bristol, London, Glasgow
LOCATIONS
“It doesn’t matter who you get, it’s always lovely, always happy to help – they want to go the extra mile”
The Client
Rockpool Digital are an independent digital agency based in the Paintworks Bristol. They specialise in the designing and building of digital experiences for a multitude of channels.
Due to a number of changes to their structure, Rockpool needed to realign their IT with their business requirements. Managing Director, Bruce was looking for a local and trusted company that could provide an IT service to match their crucial timescales and deadlines.
OBJECTIVES
- Refresh IT infrastructure streamlining systems
- Move to the Cloud
- Refresh hardware
- Reduce monthly costs.
SOLUTIONS
- Full IT and business review to identify changes which needed to be made.
- Utilise more Cloud technology to help increase efficiency.
- Removed and decommissioned all outdated hardware and replaced it with the newest state-of-the-art technology.
- Installation of WatchGuard Firewall
- Server replacement
- Full fit of a new secure comms cabinet.
- Consolidation of Rockpool’s IT environment to reduce the number of servers and therefore reducing their IT footprint and ongoing costs.
- Implemented managed encryption to protect mobile devices and installed a new secure remote access solution.
RESULTS
Rockpool Digital now have a streamlined IT solution that has enabled them to be more self-sufficient and provides them with peace of mind that their important data is secure. WestSpring delivered the project for a fixed cost and within the set timeline.
Rockpool now benefit from:
- Massive reduction in monthly support tickets raised
- Reliable & scalable infrastructure
- Improved network security
- Full project documentation and diagrams
- Project completion meetings
8
YEARS WITH WESTSPRING
36
USERS
Bristol
LOCATIONS
“It’s been a great experience working with WestSpring IT. From the initial review of what was needed, through re-designing our IT setup to day to day IT support the service has been excellent. Their investment in getting things right the first time has meant that IT support issues have reduced to the lowest levels we’ve ever had.”
The Client
SR2, Socially Responsible Recruitment is a rapidly growing local recruitment company. They believe that they can only call themselves truly successful if they go beyond pure profit and look at how they treat their clients, their candidates and their staff.
SR2 wanted to be tendering for more work with blue chip large enterprise companies and one of the tendering requirements was to have Cyber Essentials Plus. Put simply in order to deal with larger companies, they need to know you are secure.
OBJECTIVES
- Work with independent assessors to gain Cyber Essentials Plus certification
- Manage whole project and ensure client is kept updated throughout
- Ensure minimal disruption to business
SOLUTIONS
- Carefully planned project, with detailed risk and gap analyses which created a scope of works.
- Templates for IT & Information Security Polices
- Worked with the independent assessment company to complete the Cyber Essentials certification within 12 weeks.
- The project was carefully managed and the client keep updated throughout, our Technical Consultants managed every aspect meaning the client did not have any disruption to the business or any delays in gaining the certification.
RESULTS
The goal here was to ensure that Cyber Essentials Plus was implemented effectively, ensuring all boxes were ticked without any interruptions or headaches during their day-to-day operations. SR2 are now in a better position to win a range of clients.
7
YEARS WITH WESTSPRING
69
USERS
Bristol, London, USA
LOCATIONS
“They have supported us through 3 office moves already and every time they go over and above to make sure things go smoothly. They are also a great bunch who are all friendly, reliable and more importantly they can simplify tech and infrastructure to people who don’t really understand it like me! I would highly recommend WestSpring IT.”
The Client
Method Consulting are a group of sustainability professionals with a common goal to reduce the environmental impact of buildings, through sustainable engineering design and advice. With offices in Swindon, Bristol and Plymouth they offer a wide range of services, supporting an aim to provide intelligent engineering for sustainable, low-energy buildings.
Method Consulting needed to become Cyber Essential and Cyber Essential Plus certified to meet the requirements of some of their tenders. These certifications would help them to provide the evidence of implementing sufficient measures to protect their business and customers against cyber attacks.
OBJECTIVES
- To improve cyber security and in doing so gain Cyber Essentials and Cyber Essentials plus certifications.
SOLUTIONS
- Manage the process of gaining the certifications from start to finish
- Full review of Method Consulting’s existing security.
- Informed recommendations for new hardware and network equipment to help improve IT security
- Help the firm to gain the Cyber Essentials certifications.
- 3-4 days onsite to lockdown Method’s network to ensure it was secure and in compliant with Cyber Essentials guidelines.
- Design and implement the appropriate IT policies and procedures
RESULTS
Method were successful in gaining both their Cyber Essentials and Cyber Essentials Plus certifications. They now have a secure and well managed network and improved security policies and procedures. They are now in the position to tender work and appease the requirements of prospects and customers.
8
YEARS WITH WESTSPRING
45
USERS
Swindon, Bristol, Oxford, Cornwall
LOCATIONS
“Throughout these works, there was minimal disruption to us operating as a business and they were in the office to help with any issues that cropped up. Since then our IT systems are working better than ever. We have regular site visits and have access to reports showing how our devices are operating.”
The Client
The Somerset Toiletry Company, based in Bristol design and manufacture luxury bath and body products.
Being based in the beautiful rolling Somerset countryside can cause some IT challenges when it comes to broadband connection. The Somerset Toiletry Company were looking for a solution to improve their internet connection and paved the way for a cloud future. Removing the need for a costly server migration looming…
Remote working for a global company is also vital. This was a key driving force behind a new solution allowing the team to work from the office, home, coffee shops or even the airport.
OBJECTIVES
- Improve internet connectivity and their remote working experience.
SOLUTIONS
- Installed a new internet connection which was faster and more reliable and at a sensible cost.
- Upgraded the firewall solution. This provided The Somerset Toiletry Company with improved security and helping to future-proof their IT systems.
- Emails were migrated to the Office 365 platform providing a scalable, efficient and reliable cloud platform. Emails are now primed for remote working and uniting the global team.
- The full Office 365 product suite adds bags of value to all the team. From instant messaging and conference video calling via Skype For Business to the Microsoft Teams platform providing a hub for the team to communicate.
RESULTS
WestSpring delivered this Office 365 project enabling The Somerset Toiletry Company to take advantages of a rapidly growing platform with new features. With emails now hosted on a cloud platform, this provides a reliable, robust and scalable solution that will support the continued growth of the business.
8
YEARS WITH WESTSPRING
34
USERS
Somerset
LOCATIONS
“Working with WestSpring is great they take time to know and understand our business and work closely with our team. Since taking over they have been instrumental in helping us migrate to the cloud reducing our costs and enable our global business to become more efficient.”
The Client
Fastlane Paint & Body are a high end paint and body shop for brands such as Mercedes, Tesla and Rolls Royce. Discover what they had to say about having WestSpring as their IT partner.
4
YEARS WITH WESTSPRING
147
USERS
London, Hertfordshire
LOCATIONS
“What makes WestSpring different was just the speed for one… if I ever have a problem you’re there, there and then, and you know what you’re doing”