Great! No but seriously, the thought of switching IT providers can be daunting for businesses, particularly if you’ve been with your current provider for a number of years. The anticipated disruption and potential risk to your business results in many companies sticking with a below par service. That’s why we’re being open and transparent about what it’s like switching to WestSpring IT (just in case you were considering it…)
When moving clients over to our services we’ve dealt with all kinds of providers. From the super helpful to the super difficult – so we’re prepared for it all. No situation is the same but below are the key steps involved in migrating your IT to us.
Seamless transitioning
Following your decision to move to WestSpring, we handle everything. Should you be moving from another provider, rest assured that WestSpring will take care of the transition process for you. Our onboarding process is crucial as it allows us to provide instant value and demonstrate the WestSpring difference from day one. We will lead all communication, provide you with a clear onboarding plan, project manage the process and keep you regularly updated on the progress.
A welcoming onboarding
Your Onboarding Plan will highlight everything that will happen over the onboarding period. You’ll know what location is being onboarded, when it’s being onboarded and who from the WestSpring team will be on site on the day. You’ll be introduced to a range of the team members during this process, so you’ll get to put a face to a name when you call!
The technical stuff
Our friendly WestSpring team will install our smart management systems, document your IT Infrastructure and create a new starter, leaver and build process to ensure we can support you in the most effective way. First impressions are everything. Everyone is provided with a WestSpring welcome pack which details key information about our team and service. We make sure to emphasise that our support is truly unlimited and your team can contact us as much as they need to.
Personalised IT review
WestSpring will then kickstart the IT Review. During the onboarding process, we spend a lot of time getting to know you, your team, the business and we link all of this together in an IT Review. This IT Review is then presented to you and will highlight the overall infrastructure, providing you insight of any risk. We also ensure you have an IT Roadmap which aligns with your business goals.
Truly unlimited support
Now you’re fully onboarded and officially a WestSpring client! Your service meetings will be scheduled, your roadmap will be shared with you, and we will work closely with you to ensure your IT goals are met whilst keeping you up to date with our latest recommendations across the tech industry.
One of the WestSpring values is transparency which is why we’re honest and open about what’s involved in moving over to us. If you’re now thinking switching provider isn’t as daunting as you first thought, then get in touch and find out more about the WestSpring difference.