How many times during a phone call have you wished there could be multiple versions of yourself in one place? One to focus on the conversation and contribute, another to take notes and record minutes, and maybe even a third to analyse participation and engagement. The list of tasks seems endless. With RingCentral, you don’t need to clone yourself – now, it’s all possible with the power of AI. The new AI assistant enhances interactions by capturing real-time call notes, providing personalised conversation insights, and even composing messages in various languages. This is especially valuable for teams working across different regions, making communication smoother and more efficient.
Automated Note-taking for Calls
Manual note–taking during meetings can be time-consuming and often leads to missing important information. With AI, you can streamline this process and let technology handle the task for you. The AI summarises and transcribes key decisions and action items in real-time during both phone and video calls. This functionality is useful for internal meetings as well as customer-facing calls, providing you with valuable insights and ensuring quality assurance. By automating note–taking, you can focus on the conversation and use the detailed records later for deeper customer insights.
Conversation Intelligence
You can also leverage the AI feature to get a comprehensive overview of historical calls through detailed summaries and highlights. This tool identifies trends that can enhance both employee and customer interactions, giving you the option to view high-level snapshots or delve into more detailed analyses. For example, gauge employee energy levels, and for outbound calls, analyse competitive mentions. This in-depth intelligence helps you understand key patterns and make informed decisions to improve overall performance.
Coach Teams to Win More Deals
RingCentral AI serves as a real-time coaching tool for your team, offering tailored advice based on specific performance metrics. It evaluates various elements of interactions, such as the sentiment conveyed by employees and the level of customer engagement throughout the conversation. By providing detailed insights into these aspects, RingCentral AI delivers actionable recommendations designed to enhance communication skills. This continuous feedback helps employees refine their approach, ensuring ongoing improvement and more effective customer interactions.
Interested to see how RingCentral can increase the value of your communications at work? Contact us here to find out more!