You’re reaching the end of your IT support contract and it’s time to review alternatives, but how can you decide? Here’s 3 areas we suggest considering when looking for a new IT provider.

Industry Experience

Every business is unique, and that includes the IT solutions and products being used. However, from our experience businesses from the same industry usually have the same challenges, goals and ways of working. That means that when looking for a new IT provider, it can be a good idea to find one with experience in your sector.

Support Model

What’s included in your IT support package often varies between provider. In most cases you have a limited number of support hours or credits included and then any above that are an additional extra. Also more often than not site visits are an additional extra so you’ll need to know if remote support is going to be enough for you. We do things differently with our model, we offer truly unlimited IT support including unlimited site visits. The number of users you have, and the complexity of your IT will help you understand how much support you need.

Team

This one may come as a surprise, and is all too often overlooked, but great support needs to be helpful and understanding as well as skilled, and that comes down to the team and culture. It’s extremely frustrating when IT fails us and disrupts our working day and this frustration only gets worse having to deal with impersonal or patronising support. Having a great working relationship with your IT Provider can massively improve your productivity.

Do your research

Most of the above information you can get from looking at a company’s social media and/or website before even needing to make contact. References and testimonials are an excellent way to find out the level of service you can expect from a potential new provider.

Are we a good fit?

If you’re looking to switch IT provider, our unique support offering can offer a good comparison against other more traditional models for IT support, drop as a message if you want to find out more. In the meantime, check out what our clients have to say about us.