Work in the Financial and Professional Services Sector (FPS) relies on efficiency and client satisfaction to maintain competitive advantage. AI has become an important element of the workforce transformation journey, creating endless possibilities to change the way business is conducted. 64% of employees say they lack the energy needed to do their jobs, and 70% agreed that they would delegate as much work as possible to AI to lessen their load1. Productivity within the sector is on the rise but research shows that there is significant opportunity to lighten the burden placed on colleagues. Projections show that within the first year of adopting AI there will be a 12% uplift in productivity. Over 5 years, after AI is fully integrated and put to maximum advantage the gains could be as high as 50%2.
Using AI in Professional Services
In sectors where you are faced with large quantities of data in different formats, AI can be deployed to do the hard work of reading and analysing vast amounts of data, opinions and research. Saving employee time and allowing for a more productive workforce.
By utilising AI within business functions your team could be 70% more productive3. Our recommended solution to implement when thinking about AI in the workplace is Microsoft 365 Copilot. With Copilot integrated into your 365 suite AI can be utilised throughout apps such as Outlook, Teams, Word, Excel and many more.
Importance of Copilot
Copilot is integrated into Microsoft 365 in two takeaways: through familiar applications like Outlook, Excel and PowerPoint, and via the innovative Business Chat feature. Business chat operates across the entire Microsoft 365 suite, seamlessly accessing your data, including emails, documents, and meetings. This integration significantly enhances productivity by reducing the time spent on tedious tasks, such as locating documents or search old emails, challenges many of us face regularly.
I want Copilot for my business – what do I need to do?
It is important that before giving Copilot access to all your organisational data that there are boundaries set in place. This is where WestSpring come in, we will conduct a data governance exercise to ensure any sensitive company data is protected from being accessed by all employees. As a trusted Microsoft Solutions Partner, we can help your business adopt 365 Copilot whilst sticking to our core AI principles to ensure that your data is safe and protected. Get in touch today to get started with streamlining your business processes.
- Microsoft’s 2023 Work Trend Index Report reveals impact of digital debt on innovation, emphasizes need for AI proficiency for every employee – Middle East & Africa News Center
- Financial & Professional Services: The Future of AI and the workforce
- What Can Copilot’s Earliest Users Teach Us About AI at Work?